How a Simple Data Analysis Reduced Unnecessary Audit Work
Not every useful data project needs a complex model.
Sometimes, a simple analysis can reveal that an existing business rule is creating unnecessary work.
A utility notification organization had a policy of auditing every ticket submitted by a new user for their first 30 days.
The reasoning was straightforward: new users were expected to make more mistakes while learning the system.
But the 30-day threshold was based on a heuristic rather than data.
Since audit capacity was limited, we wanted to answer a simple question:
Do new users really need to be audited for the full 30 days?